Software Support
To support their increased involvement with clients, WDM® has taken on more support staff in its computer departments to handle day to day queries.
The W.D.M Limited integrated infrastructure asset management systems link road and highway condition data with accidents, structures, customer services, inventory, routine road and pavement maintenance, works orders, street works and street lighting.
Applications use server-based technology to deploy modules using client and web browser interfaces, but users occasionally have technical queries and need help and advice, particularly as systems evolve to meeting changes needs.
WDM® have a very wide base of Local and Central Government clients for WDM® Asset Management Systems, covering many modules:
Pavement Management System (PMS) is one of the Modules, but PMS is more than just presenting data on a map – It’s a whole Management System.
In addition, as part of their Integrated Highway Asset Management System WDM® developed the process known as Public Information Portal or ‘PIP’. This has enabled an increasing number of clients, i.e. Devon and Cumbria, to introduce online services to dramatically improve how the councils manage and respond to highways faults.
Whether it's reporting a pothole, a faulty street light or a blocked drain, the new system provides a seamless experience for all, whether it is a member of the public reporting the defect or highways staff fixing the fault.
Ian Cadwallader, Software Development Manager at WDM®, says the programme not only increases direct access for members of the public to report problems, but gives the council greater control over its assets.
There are nearly 20 people in the Computer Services, supporting all the software modules, each with their own niche within the Support Department.