Reactive Management
Respond to defects faster, with less admin and more control.
Stay Ahead of Defects with WDM’s Reactive Management Module
WDM’s Reactive Management module helps highway teams identify, assess, and respond to urgent defects across the network – from potholes and flooding to fallen signs and trip hazards.
Designed to support quick decision-making and operational clarity, the system provides full visibility of defects from report to resolution. It integrates with mobile inspection tools, customer care data, and asset records to streamline the process and reduce response times.
What this module helps you do
- Record and triage reactive defects using mapping tools
- Prioritise based on risk, location, and inspection policies
- Assign works directly or escalate for follow-up inspection
- Track status, actions, and time-to-fix metricsIntegrate with public reports, mobile inspections, and planned maintenance
Key Features
- 1
Defect Logging Interface
Capture defect details including photos, severity, location, asset ID, and reporter information.
- 2
Prioritisation & Categorisation
Apply configurable categories and prioritisation rules to route jobs to the right team.
- 3
Map-Based Task Assignment
Assign defects to in-house or contractor teams via integrated mapping tools with location filters.
- 4
Mobile & Field Updates
Enable inspectors or crews to update status and photos on-site, with real-time syncing.
- 5
Performance Monitoring
View completion rates, SLA compliance, and live task status through dashboards and reporting.
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Speak to a software expert
Let’s help you cut out delays, simplify handovers, and stay on top of reactive works, no matter where they come from.
Explore the connected system
WDM software is modular by design – but most powerful when combined. These collections integrate seamlessly to create one intelligent, joined-up platform:
