Customer Care Management
Log, manage, and respond to public reports with custom workflows, mapping tools, and automated replies.
Reactive & Planned Maintenance
Keep your network moving with proactive maintenance.
Modules in this collection
WDM’s integrated Highways Infrastructure Asset Management System (HIAMS) software brings together every aspect of maintenance. From urgent, reactive works to long-term, planned programmes HIAMS provides one intuitive, clear and connected system. It offers highway asset managers and engineers the insight and flexibility to respond quickly when issues arise, while keeping sight of strategic goals and budgets.
Built to streamline communication, prioritisation, and performance tracking, the system turns maintenance data into actionable intelligence. Whether you’re managing defect reports, scheduling inspections, or optimising lifecycle costs, WDM helps you move from reactive firefighting to proactive, evidence-based asset care, ensuring safer, more resilient roads for the future.
What this collection helps you achieve
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Faster Defect Response
Triage, assign, and complete reactive tasks quickly with automated routing, mobile tools, and real-time updates.
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Proactive Scheduling
Automate planned inspections and cyclical maintenance activities across your network.
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Field Team Visibility
Give crews mobile access to work orders, mapping, inspection results, and job histories – even offline.
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Connected Public Engagement
Link customer care, inspections, and repair tracking in one end-to-end process from report to resolution.
Explore the connected system
WDM software is modular by design – but most powerful when combined. These collections integrate seamlessly to create one intelligent, joined-up platform:
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Asset & Network Management
Plan and manage your physical infrastructure with full GIS and inspection tools.
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Pavement Management Systems
Prioritise treatments, run lifecycle forecasts, and optimise scheme generation.
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Contract & Claims Management
Process third-party claims, manage budgets, and streamline contractor workflows.
Let’s streamline your maintenance operations
Whether you’re reacting to emergencies or planning ahead, this collection gives you the structure, insight, and tools to maintain your network with precision.
We’ll help you design a maintenance system that connects your teams, data, and decisions.
