Third Party Claims
Manage claims efficiently and protect your network with proof.
Handle Highway Liability Claims Smarter with WDM’s Claims Module
WDM’s Third Party Claims module helps highway authorities manage liability claims related to road defects, incidents, and public reports. From injury and damage to recovery of costs from utility works, this module brings together the evidence, records, and workflows you need to handle claims efficiently – and defend them effectively.
It supports both inbound and outbound claims, integrates with inspections and defect logging, and helps reduce exposure through timely, well-documented responses.
What this module helps you do
- Log and manage claims relating to personal injury, damage, and costs
- Link claims to inspection history, defects, photos, and response logs
- Track inbound claims and outbound cost recovery processes
- Monitor status, response times, and legal outcomes
- Maintain a full audit trail for insurance, legal, and internal use
Key Features
- 1
Claims Case Management
Log, assign, and manage claim records with linked evidence, notes, and key dates.
- 2
Defect & Inspection Linking
Automatically link claims to inspection records, safety inspections, and reactive defect logs.
- 3
Document Management
Store letters, photos, statements, costs, and supporting documents in one secure location.
- 4
Performance & Status Tracking
Track case status (e.g. open, under review, rejected, settled) and monitor resolution timelines.
- 5
Integration with Works & Contractors
Assign liability to internal teams or contractors, and raise related works or inspection tasks.
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Explore the connected system
WDM software is modular by design – but most powerful when combined. These collections integrate seamlessly to create one intelligent, joined-up platform:
