Incident Management
Respond quickly, stay compliant, and keep your network safe.
Efficient Incident Management from Report to Resolution
WDM’s Incident Management module enables highway authorities to record, manage, and respond to network incidents with structure and speed. From road closures to public hazards, this tool gives teams a single platform to log, prioritise, and act – while maintaining a full audit trail.
Designed for mobile crews, back-office teams, and regulatory reporting, it ensures incidents are addressed efficiently, communications are tracked, and the right actions are triggered without delay.
What this module helps you do
- Log incidents on-site or in the control room with mapped detail
- Prioritise and assign actions based on risk, type, and impact
- Maintain a full history of communications and responses
- Monitor time to resolution for audit and SLA tracking
- Coordinate with other modules including drainage, lighting, and safety inspections
Key Features
- 1
Configurable Incident Types
Create and manage standardised categories for any incident – from flooding to debris, damage, or obstructions.
- 2
Mapped Logging
Visualise incidents by location with associated asset or road segment links for faster decision-making.
- 3
Workflow Triggers
Auto-generate follow-up inspections, work orders, or escalations based on incident type and severity.
- 4
Mobile Integration
Capture incidents in the field with photos, notes, timestamps, and precise map tagging – even when offline.
- 5
Communication Tracking
Maintain a full log of interactions between teams, contractors, and the public, with response histories.
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Speak to a software expert
Let’s help you build a smarter incident response process that supports compliance, communication, and safer outcomes
Explore the connected system
WDM software is modular by design – but most powerful when combined. These collections integrate seamlessly to create one intelligent, joined-up platform:
