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Best in the UK?

East Lothian Council has been complimented on its new public information portal, which allows people living in the area to report faults and problems online. The fault reporting software has been developed and supported by W.D.M. Limited.

Compliments from local residents:

"I am very impressed with the new ELC online map system for reporting street lighting faults and other road defects, such as damaged street name plate signs."

"I am also very impressed with the Council's performance (in other words how long it takes for defects to be repaired and how effective the action taken by the council is)."

"I will give just ONE example. I recently reported a damaged street name plate sign at my street (Ness Place). The damaged sign was firstly removed by the council. A new sign (and 2 signposts) have now been installed at the start of my street (Ness Place)."

"I am very impressed with the council's performance (i.e. handling of reported faults and the action taken). I suspect the new ELC system for reporting street lighting and other road defect online using the map system is probably the best in the UK?"

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